Shipping Policy
At A to Z Rugs & Carpet, we ensure safe, reliable, and timely delivery of our handmade rugs and carpets across India and worldwide.
Shipping Locations
We offer worldwide shipping. Orders are shipped using trusted courier and logistics partners to ensure safe handling of carpets.
Order Processing Time
Orders are usually processed within 3–7 business days after order confirmation and payment verification. Processing time may vary for large, antique, or custom carpets.
Delivery Time
Delivery timelines depend on the destination:
- India: Typically 5–10 business days
- International: Typically 10–25 business days
Delivery times may vary due to customs clearance, remote locations, or unforeseen logistics delays.
Shipping Charges
Shipping charges are calculated based on:
- Destination country
- Size and weight of the carpet
- Shipping method selected
Exact shipping costs will be communicated before order confirmation or checkout.
Customs Duties & Taxes
For international orders, any applicable customs duties, import taxes, or local charges are the responsibility of the buyer and must be paid directly to the authorities in the destination country.
Packaging
All carpets are carefully packed using protective materials to prevent damage during transit. We take every precaution to ensure your order reaches you safely.
Damaged or Lost Shipments
In the rare event that a product is damaged during transit or lost, please contact us immediately with supporting photos or details. We will assist in resolving the issue with the courier partner.
Address Accuracy
Customers are responsible for providing complete and accurate shipping details. We are not liable for delays or non-delivery caused by incorrect or incomplete addresses.
Service Limitations
Delivery may not be available in certain remote or restricted locations. In such cases, our team will contact you with available alternatives.
Contact Us
For shipping-related questions or assistance, please contact us through our website. Our team will be happy to help.